Complaints about our service
Contact [email protected] or message your coordinator. Tell us what happened, when, and what you would like us to do.
- We acknowledge your complaint within 2 working days.
- We investigate and reply in writing within 15 working days, or explain why we need longer.
- If you are not satisfied, you can ask for a review by a senior member of staff.
Concerns about a clinic
Complaints about clinical care should be raised with the clinic first, as it is responsible for your treatment. We will help you set out your concern, keep a record and follow up with the clinic. Serious or repeated concerns are considered in our verification reviews and may lead to a clinic being suspended.
Professional conduct of dentists in Romania is overseen by the Colegiul Medicilor Stomatologi din România (CMSR). Consumer matters may be referred to the relevant Romanian consumer authority. [Contact details to be confirmed.]
Data protection complaints
See the “Supervisory authorities” section of our privacy notice for how to contact us and the data protection authority in your country.